Privacy Policy

1. Introduction

At The Royal Hotel (referred to as "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we disclose it, and the choices you have regarding that information.

2. Scope

This policy applies to information collected through our website, phone, email, on-property registration, reservation systems, loyalty programs, and other services provided by us.

3. Information We Collect

We collect information you provide directly and information collected automatically:

3.1 Information You Provide

• Full name
• Contact details (email address, postal address, phone number)
• Payment information (credit/debit card details) — note: card data may be handled by a secure third-party payment processor
• Reservation details (dates of stay, room preferences)
• Identification (passport or ID number when required by law)
• Special requests, dietary needs, or accessibility requirements

3.2 Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage and analytics information (pages visited, booking flow actions)
• Location information if you choose to provide it or if required by a service
• Cookies and similar technologies (see Section 7)

4. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Processing and managing reservations and payments
• Communicating with you about your booking, stay, promotions, and offers
• Providing services during your stay (housekeeping, room service, billing)
• Preventing fraud and ensuring safety and security
• Improving and personalizing our services and website experience
• Complying with legal and regulatory obligations

5. Sharing and Disclosure

We may share your information as follows:

• With service providers who perform services on our behalf (payment processors, reservation platforms, IT and analytics providers)
• With third parties when required by law or to respond to legal processes
• To protect the rights, property, or safety of our guests, staff, or others
• With partners (e.g., tour operators) only when you opt in or when necessary to fulfill your booking
• In connection with a business transfer such as merger, sale, or reorganization (with notice where required)

We do not sell personal information for direct marketing purposes to third parties without your consent.

6. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and legal requirements.

7. Cookies and Similar Technologies

We and our service providers may use cookies, web beacons, and similar technologies to recognize your device, understand usage patterns, and improve our services. Most browsers allow you to block or delete cookies, but disabling cookies may affect the functionality of our website and booking process.

8. Security

We use reasonable organizational, technical, and administrative measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no transmission or storage system is completely secure.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, such as:

• Accessing the personal information we hold about you
• Requesting correction or deletion of inaccurate information
• Objecting to or restricting certain processing
• Withdrawing consent where processing is based on consent
• Requesting a copy of your booking or transaction records

To exercise these rights or for questions about your data, contact us using the details in Section 12. We may need to verify your identity before fulfilling requests.

10. Children

Our services are not intended for children under 16 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us and we will take steps to delete it where appropriate.

11. International Transfers

Personal information may be transferred to and processed in countries other than your own. When we transfer information internationally, we take steps to protect it in accordance with this policy and applicable law.

12. Contact Information

If you have questions, complaints, or requests related to this Privacy Policy, please contact us:

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" above and, where appropriate, notify you (for example by posting a notice on our website or sending an email).

14. Additional Notices

Certain jurisdictions require additional disclosures. If you are located in such a jurisdiction, additional terms may apply and will be provided to you where required.